Case submission form provides an intuitive user interface.
Case form provides all case related information.
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Automatic Solution Lookup
Provide your customer the top 10 most requested solutions for your products dynamically while
they are submiting an issue.
Case Tracking
Keep track of the status and progress of all your customer issues from different sources such as phone,
web and emails. Record a history log of all communications. Examples: emails, phone calls, resolutions, etc.
Automatic Staff Assignment
Predefine staff roles in your organization by assigning them to specific products. All incomming
requests will then be routed to appropiate agents by load balancing in round-robin configuration.
Support Policies
Setup you own support policies by providing time limits which notifies managers when a case is not resolved.
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