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 Customer Success

Some of the most successful organizations in the world have entrusted VSO-XP to help manage all their user’s customer support, both internally and externally across and beyond the enterprise.

We are proud to provide critical customer support solutions to customers worldwide in a broad range of industries, which includes logistics, manufacturing, education, financial, health care, information technology and service organizations.

Providing Enterprise Level Solution to Internal Help & Support Portal.

The transportation and logistic leader had trusted VSO-XP to be the core of their internal support portal because of the usability, scalability and fast deployment.

VSO-XP was chosen after a rigorous competitive evaluation, competing against six leaders in web based help software, to manage the support requests of more than a dozen web applications.

"...We Implemented VSO-XP in less than 3 hours compared to other solutions that usually takes days even months and for a fraction of the price..."

Managing Support Requests for Manufacturing Plant.

Appliance manufacturing leader relies on VSO-XP to manage all their internal support requests for their manufacturing plant located at Fort Smith, Arkansas.

Although they have a corporate solution in place, they were looking for a faster, and easier to use solution.

"...there is a solution already in place but VSO-XP seems to be easier to deploy and use..."

Expedites support between Universities and Educational Software Developers.

Educational software developers can deploy, in less than one hour, their customers support web site, thus, providing custom software support to more than a dozen universities.

"...I really like VSO-XP with its Intuitive Windows XP Style Interface, we are going to recommend this product to our customers..."

Organizing Internal IT Support for Health Care Providers.

A Seattle based health care provider’s IT department implements VSO-XP to provide their personnel with automated customer service.

Optimizing Technologies, Inc.

...the reason I chose VSO was the ability to create a list of supported products, then configure each customer with only those products they have. I support custom written software applications at several manufacturing facilities. With VSO-XP I can have each customer login and be presented with a drop-down software list that is specific for them. No other package I looked at could do this. Some could maintain a software list, but every user would be presented with the entire list. This was a major selling point of VSO for me - BRAVO!

John Gyenese - President

Combined PC Support Services

VSO-XP manages all service calls from a Georgia based help desk service provider. Formerly mypcrashed.com service help desk provides support to hundreds of PC users contracted by major personal computer manufacturers.

JCT Networks
IT Service Provider.

VWP Web Solutions
Web Site Developers.

more to come...
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