problems and solutions are viewed in a snaphsot.
WYSIWYG html publishing tool.
|
Solutions Knowledgebase
Allow users to find solutions using powerfull search capabilities and resolve cases quickly and
consistently.
Article Publishing.
Leverage the power of HTML KB articles by using the WYSIWYG html editor tool and create
professional style dynamic articles.
Solution Import.
Allows your staff to easily create knowledgebase items from existing case resolutions, thus increase
productivity and a reduction in training.
Top 10 Solutions Gadget.
Dynamically publish the top 10 most requested solutions on welcome page, this solutions gadget provides
customers with a short-cut to most common problems.
|
|
)
)