We finally have the pre-release available for VSO-XP ver 3.0 which includes a lot of new cool features and a totally new portal style user interface. I want to thank all customers that gave us feedback and feature requests on the previous release which most of them (if not all) have been included on this version.

 Our company is devoted to provide quality software products, this sometimes means additional time and effort from what we planned, deadlines are often dynamic because once the design and coding is taking place new technical challenges arrives causing delays. I have more than 10 years of technical background and always vote for holding releases and deliver a better featured bug-free product as opposed to deliver a lower quality software to meet sales and marketing deadlines.

 My goal is to release at least once a year a major version of our software, this time took actually a little longer because we enhanced every single module of the help desk as well as added additional security, international support, email routing/parsing and a totally new portal style user interface.

 What's next? The next natural step of our products is the migration to the .NET framework which will be starting on the third quarter of this year and  target completion date is scheduled the second quarter of 2005. Next short term goals is to release both Access(c) and Oracle(c) DB versions within the next month or two.

  As main architect of this version I will be providing support on any issue you may have during or after installation and formal documentation should be ready by the end of this month, on the mean time feel free to email me if you have any questions regarding configuration or work flow.

 Follow this link for VSO-XP Pre-Release 3.0 Page

Best Regards,

Carlos J Sosa
CEO & President
cjsosa@vso-xp.com