Virtual Support Office-XP application enables you to forge strong relationships and increase customer satisfaction, while dramatically streamlining support operations.

Track every interaction with each customer. Be confident that no service call or inquiry will ever be lost or ignored. Stay on top of critical issues such as average time to close cases, case volume by product, and more with instant access to standard and customized reports.

With the VSO-XP application, customer service and support professionals have the tools they need to surpass the most ambitious quality-of-service or productivity goals you establish.

Here are some benefits that VSO-XP will provide to your organization:

Improve customer satisfaction.

With systematic case tracking and management, customers will never have to remind your employees about a previous call or incident. You can reduce the possibility of customer inquiries falling through the cracks by automatically routing and escalating support incidents. By maintaining a complete case history with instant access to all customer communication, including email, notes, resolutions, and more, you can ensure all service-level agreement metrics are met or exceeded.

Increase productivity of support teams.

You can support more customers with your existing staff by deflecting inquiries to an online self-service solution. This enables you to automatically capture customer inquiries from your Web site and route cases to specific agents.

Reduce training costs and provide superior service.

An ever-growing, centralized knowledgebase allows you to leverage the knowledge of product experts, standardize solutions handling, improve response time, and shorten the ramp up time for new agenets. Powerful search capabilities enable VSO-XP to quickly locate the right solutions for your customers.